Why don't you just clearly tell us how to disable the HP cartridge only setting, or tell us it can't be done- then we can decide ourselves if we want anything to do with HP? The point of her question is that SHE DOESN'T WANT to use HP cartridges. Now how about answering the xxxxing question ? They will likely request information from you in order to look up. 0 I installed non-HP ink cartridges and keep getting that annoying yellow triangle with an exclamation point saying I have installed non-HP cartridges, my warranty will be voiced and blah blah blah. Unplug the power cord from the wall outlet. This happened to my after installing the October 2020 update. "You must buy our overly-priced ink… Had hp cartridge refilled at Costco. Once the security feature is disabled, the cause of any subsequent cartridge failure is not due to any left over "ghost" lock, nefarious actions, or other means of preventing you from using non-HP cartridges, refilled or new / genuine. HP OfficeJet Pro 6970 – not able to use non-HP cartridge after firmware update. But HP ink cartridges are pricey.. so this time I decided to get refilled ink cartridges instead. Press the Power button () to turn on the product. As in their own words, "HP's printer warranty does not cover repairs or services due to use of non-HP cartridge or ink". Why don't you just clearly tell us how to disable the HP cartridge only setting, or tell us it can't be done- then we can decide ourselves if we want anything to do with HP? You can switch back once you made sure of the printer functionality. The error message might mention a specific cartridge that is causing the error. If that does not work try using an HP genuine cartridge to make sure the printer works fine. Do not remove both cartridges at the same time. … Lift the lid on the cartridge slot to release the black cartridge (located on the right side of the carriage), and then pull the cartridge out of the slot. [3,4]With HP Instant Ink, you can enroll in a plan that enables you to pay less than 5 cents per page. Hit OK on printer screen and nothing happens. According to HP, the plan could cut your ink costs in half. If necessary, select your country/region. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. Does the issue persist when you put the old ink cartridge back to your printer? Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! Clean only the copper-colored contacts on the cartridge, and then allow the cartridge to dry for about 10 minutes. 89 … Additionally, keep in mind not to publicly post personal information (serial numbers and case details). HP Smart-Tank Plus 551 Wireless All-in-One Ink-Tank Printer, up to 2 Years of Ink in Bottles, Mobile Remote Print, Scan, Copy, Works with Alexa (6HF11A) 4.4 out of 5 stars 424 $369.89 $ 369 . Very, very poor. The ink or toner cartridges are listed according to where the printer was manufactured. If you look at your average box of ink for HP printers that use similar ink, you will get around 200 black and white documents, and up to approximately 175 color documents. 123inkt, a Dutch reseller of printer ink cartridges, has accused HP of intentionally sabotaging non-HP ink cartridges via a failure date, pre-programmed in the firmware of some HP laser ink printers. If the error message still displays on the computer, proceed to the Replace the cartridge solution and replace the black and the tri-color cartridge. If the computer does not display an error message, proceed to the Replace the cartridge solution and replace the tri-color cartridge. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Clean the cartridge contacts and check if it helps. You can also purchase genuine HP cartridges and supplies from other retailers. HP office-class printing systems are select Enterprise and Managed devices with FutureSmart firmware 4.5 and up, Pro devices, LaserJet models 200 and up, with respective Original HP Toner, PageWide and Ink … Do not use platen cleaners or alcohol to clean the cartridge contacts. There is no problem with the printer whilst using HP ink cartridges. try using different 3rd party ink or perhaps look for hp ink … Otherwise I think we can all infer the answer from your resistance in dealing with it publicly. Open the access door. HP Original ink cartridges (product numbers … Ask the community. Affected customers are encouraged to contact the supplier of the ink cartridge to determine if their cartridges use a non-HP security chip. Thank you for visiting the HP Support Community. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. An HP printing system consists of HP printer, HP paper and Original HP supply. The number on an ink cartridge allows you to identify if an ink cartridge is compatible with the printer you are trying to use them in. But when I take the refilled  ink cartride out & put back the old HP cartridge in... the printer works fine!!! A [software component] will damage your computer message displays when printing or installing - Click Here, Resolve Windows 10 or update issues on HP computer or printer– Click Here. I did not have auto update on. Hp cannot guarantee the quality or reliability of Non Hp supplies'. If the error message still displays on the product control panel, proceed to the next step. Printer owners with a device affected by the ‘non-HP ink reject’ feature can look up their device on HP’s driver page to end up on the individual page of the printer. Allow the contacts to dry for about 10 minutes. Power off the printer … My old HP printer used HP564 which was hard to find and more expensive than normal. Ask the community. As you can see in the chart below, the HP 962 standard yield is … I have brought your issue to the attention of an appropriate team within HP. I can… As in their own words, "HP's printer warranty does not cover repairs or services due to use of non-HP cartridge or ink". I can't get documents to print but it prints diagnostic tests perfectly. Free Shipping. The point of her question is that SHE DOESN'T WANT to use HP cartridges. If the information I've provided was helpful. - last edited on Please provide the ink cartridge number you are using on your printer? With the price of these replaceable being so incredibly high, it is no wonder people are desperate to find a better answer. HP released a firmware update on March 12, 2016 for several of the company's Officejet printers that renders non-HP ink cartridges useless. This behavior is as unscrupulous as blackmail. If you still cannot print or if you are not able to dismiss the error message, reset the printer. Didn't find what you were looking for? Did you bypassing the message and continue printing? 12:36 PM Make sure that you insert the black cartridge into the slot on the right side of carriage. Now we are going in circles. Firstly, make sure the ink cartridge has all of the plastic coverings off, is wiped down with a cotton ball or another soft, scratch-proof material. So do not use They are absurdly expensive. Plug the power cord into the rear of the product. Please look for a private message from an identified HP contact. For example, HP 304 inks are compatible with the HP Deskjet 2630 as well as the HP Envy 5032 Ink. The problem would come with differences in ink viscosity, … The printer already yells at you for not using Hp ink and constantly bugs you to buy new hp ink, despite the fact that i notice any difference. I've found printer are … Dry foam-rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers (coffee filters work well), Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the cartridges). How It Works HP recommends that you use genuine HP ink or toner supplies. HP inkjet printer prices are crazy low these days, but OEM replacement cartridges are still a major investment. Inspect the ink cartridge contacts for ink and debris buildup. Did you make any changes to your printer? They are absurdly expensive. An HP printing system consists of HP printer, HP paper and Original HP supply. wow an hp firmware update that is supposed to turn off dynamic security for your hp 477dw printer is having the opposite effect. Wait until the printer is idle and silent before you continue. Figure : Lift the lid on the cartridge slot and remove the cartridge. After this, I'll be happy to deal with you privately. It appears that HP programmed the firmware update that it released in March to block non-HP ink … Hold the black cartridge at a slight upward angle with the cartridge contacts facing the printhead, and then slide the cartridge into the empty slot. Lightly moisten a foam-rubber swab or lint-free cloth with distilled water, and then squeeze any excess water from it. Click or press No, OK, or Continue to dismiss the message. If the issue still persists after trying out the steps, please replace the faulty ink cartridge on your printer. Hold the cartridge at a slight upward angle with the cartridge contacts facing the printhead, and then slide the cartridge into the empty slot. by HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. While you respond to that, here's what you need to do: HP recommends that you use genuine HP ink or toner supplies. 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