Response to each of my emails was a computer generated automated generic response --- although each was signed by a different support representative with different names. Have read the comment reviews! What if the replacement is also spoiled? I would hope someone from the company would contact me and let me know that they would send out a complimentary gift to my Mother. But, we were really disappointed and extremely frustrated at their completely dysfunctional service! Plus,… DO NOT USE THEM!!! It's heartless how they are handling this. I will not order from them again. I have ordered from this company in the past and never had a problem . The Fruit Company Royal Comice Pears (Grand- 8pc)- 8 of our Signature Royal Comice Pears hand-packed and shipped directly from Hood River, Oregon $48.00 $ 48 . Overall Harry and David has a 4.4 star rating based on 47 user reviews. Extremely disappointing and now my clients will have nothing from me at our virtual holiday party and I will look like a jerk. Harry and David does not stand by their gifts. Review #1739810 is a subjective opinion of poster. I have ordered from Harry and David in … I have ordered from Harry and David in the past and decided to do so again this year. It's probably my most exciting delivery each year. Find the best companies in Food Delivery category: Harry And David and Hickory Farms, Harry And David vs Amora Coffee, Hickory Farms vs The Swiss Colony They always are rotten all the way to the core so I know they were sent in that condition. I have always gone to them and spent thousands of dollars there for business contacts over the years. But they're a massive company flying under the 1-800-Flowers umbrella with their own vineyards, labels, bottling, and production. I deserve a free order and you would also. The address was changed and I received a confirmation email. We have been a customer of Harry and David for over 20 years. A decade ago, their pears were extraordinary. Shop all Gift Baskets & Totes. Find a variety. For a company that has high standards for products, u r falling under the bus. I guess they have survived all these years because they fill a certain niche and have name recognition. They don't always get the freshest produce. I ordered a Christmas Amarillo for my 90 year old Mother in an Independent Living Facility and it came in damaged and not acceptable. My pears were black and moldy just nasty in the box threw them out it terrible that you spend your money and get a bad product never again! In this Harry and David reviews, you will be looking at specifically, their Wine of the Month Club offerings. Did H&D get sold to China? Facebook = 2.6 Stars. fix this!!! Our Chef created this baked pear recipe that you can make as a delicious alternative dessert to impress your guests. Only item that had any recognizable taste were the prunes. So, does that translate into a great wine of the month club? Pissed Consumer © 2020 All Things happen so I wrote to Harry & David, emailed, explained what happened and did not get a response, Thinking it may have gotten misplaced with the Holidays I resent. Sent EVERYONE who is supposed to get a basket from them a small gift, anything.. a boxes of oranges.. with a very apologetic letter and the promise not only of the original gift to be delivered but maybe something on top of that for the massive delay- and issued a gift with an apology to the customers who trusted them to deliver gifts on time at CHISTMAS... instead of 'oh nothing is wrong" and canceling everyone!! I accepted this suggestion, however, they never returned my call. Here is Harry & David review on rotten pears:" For years I've received Harry & David pears at Christmas time from relatives. Harry & David pears. Based on all of the recent reviews, clearly Harry & David and its parent company, 1-800-Flowers.com are having some pretty serious problems. Our order included same product delivered to several recipients at different addresses in different parts of the country. I have used them for the past two years, and they have dropped the ball on each occasion. We had ordered from them in the past and had been pleased with their product quality and delivery. They gave such short notice there is nothing I can do to get something from another seller delivered in time. Send a replacement or don't, I don't care. Seasonal Gift Baskets. Christmas Pears. Harry and David did not notify me of this. This surprisingly simple dish is a must for any home. Desserts / Pears / Recipes Easy Baked Pear Recipe With Puff Pastry. See Photo. Finally received my credit but not my sales tax. And yet they will take your order (money). BestOnlineCoupons.com allows our users to submit real ratings and reviews of the best online stores and Internet services. Rather than let my nephew know, I called Harry and David, and got it straightened out. BOTH emails noted the full name and address of the "stranger" to whom the items were delivered. I will never order from these people. I sent a pears and Apple wreath on 12/3/20 and when they received itinerary 12;17/20 they sent me a picture and the pears were green and black. H&D products r totally undesirable anymore. Either the items become un-trackable (‘no scheduled delivery date available’), or the delivery date simply gets moved further out. Juicy and worthy of bragging about. Today 12/22/20 I check the tracking number I was given and contacted Fed Ex and they advised they only have a shipping label but never received the package. After nearly two weeks, only 8 have received there pears and the others, although they say shipped are not accounted for. Before, that was a rip-off aspect of ordering from H&D. Asked to send a complimentary gift equal to the item that came in damaged and was answered by customer service department “sorry we cannot do that”. A couple times each year, my mom sends me these Royal Verano pears. Although the company has a modern website with updated navigation that makes it easy to shop for prepared holiday meals, assorted fruit selections, plants, wine and seasonal gift baskets, its history goes back way further than your fancy smartphone or even the digital age.. Ordered two items in stock as of Dec. 15. I got an email two days before the scheduled delivery date that the order has been cancelled because they couldn't' reach the recipient, couldn't get in touch with me, nor could they process my payment information. Please let us know if we can be of further assistance.” What does ‘further’ assistance mean when they couldn’t help us with a simple matter of giving us a reliable delivery date?We tried calling on the phone, and on being connected after a 30-min. They should have shut down their site, instead of lying saying 'still things you can get' and put a HUGE apology with an explanation on the front page. This is not ok. It’s probably my most exciting delivery each year. 12/10/2018 I ordered 7 boxes of the 9 box of Royal Rivera pears spending over $230. Both my husband and I ate a pear at the same time. The selection is outstanding and has everything you can imagine. Harry and David. If the gift arrives spoiled, the gift-giver is not informed. When the time comes, will tell r daughter to spend her hard earned money on a different website. Read these Harry and David reviews from real customers. The next day I tried again and, after 50 minutes I reached a rep who was no help whatsoever, insisting my package was delivered 12-17-20, then wished me a Merry Christmas. Yelp = 3 Stars. Just received a 2nd shipment of pears. I called and I got someone in another country who kept putting me on hold. Original review posted by user Dec 23, 2019, nver got my pears now am told they will not come until JANUARY 1ST. I selected them over purchasing something from Amazon, which I now deeply regret. Each time, it took us a 30-min. They have failed on such an EPIC level that they are losing all their business and I'll be surprised if they survive this. Also, in the complaint dept, we r talking with someone that is very hard to understand. I gave them one star only because I had to to give the review. I think. I'm in Oregon, and as an Oregon company, H&D used to have such a great reputation. 4 of the pears arrived spoiled. Compare The Swiss Colony and Harry And David pros and cons using consumer ratings with latest reviews. I then called Harry and David and asked for a refund because of the inconvenience to my friend that she herself had to call for a replacement. Will never use again. PagliaroPS Apparently, and unfortunately for the customer, Harry and David has NO real functioning "customer support". They did offer us a small refund on our order once. Trust Pilot = 1.3 Star SiteJabber = 2 Stars So it’s just not me — DO NOT ORDER FROM THEM!Go elsewhere … Anywhere else! But, their system showed no competence in handling two of our shipments. Not a valid response. Some of them made it to their destination after minor hiccups and some delays. Apparently Florida is too far to ship. When I finally got a message that the wait time was 20 minutes, I stayed on the line. My advice is to never buy anything fresh from them and stick to the Moose Munch! In 1934, Harry & David set on their famous sales trips to San Francisco and New York, visiting the captains of industry and pitching their pears as the ideal business gift. Check out the unboxing and my review of these pears by Harry & David. Share Tweet. Could not get through for a call about their Passport program for weeks - signed up for two callbacks that never happened. Ordered gift baskets as a corporate gift 2 weeks ago for delivery on 12/23. NOW TOO LATE FOR ME TO SEND ANYTHING TO MY DTR ON TIME!!!!!! I placed an order more than a week ago. Spoiled and blackened also. They're good - but not at $5 a piece. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! No wonder Amazon is doing so well.... DO NOT USE ! From $29.99 The best gift baskets, towers, and boxes as low as $24.99 They were extremely apologetic and want to make it right. Then just delayed another by a week.Supervisor had the gall to blame their ineptitude on COVID and wildfires. … And when it’s wrong, they put all the work on you to “get it right” as they falsely promise, so that really isn’t them making anything right. That is illegal and should be reported to irs. Ugh. Please take this down because you have posted your address. Harry & David is well-known for its food and gift baskets. It wasn’t long before the orders were rolling in. In fact, the last box I got had an insert on how to ripen them. I think that h&d has slipped enough that I won't order from them. Received a deluxe dried fruit tray as a gift for Christmas. I started with one large order and 14 recipients. She let me know herself. EXTRA work, no guarantee of results, and Christmas gifts not delivered. After his sons, Harry and David Holmes, took over, they began marketing the pears as high-end gifts and sold them to affluent city folk. 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